Consumers dread contacting customer service. They like self-service, but only if it actually works. Consumers want more control, more convenience, and they want you to know more about who they are and why they have an issue with you. All of this is especially true of the relationship between consumers and their CSPs (communication service providers). AI-driven virtual digital assistants (VDAs) are beginning to address these challenges for CSPs and also provide cost reductions in the form of human-resource savings. This webinar will examine market drivers and barriers, use-case details and Tractica predictions and forecasts for customer service-focused VDAs for CSPs.
Mark BeccuePrincipal Analyst
Mike RappVP, Customer Success and Solution Delivery