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|Publication Date:||3Q 2020|
This Omdia report provides a lens into recent and upcoming trends in the rapidly evolving RPA and intelligent automation space. RPA was already at a pivotal point, but COVID-19 has thrust automation to the forefront of enterprise IT discussions and investments as organizations try to do more with less and adapt to entirely virtual workforces and customer bases.
As more enterprises adopt RPA, vertical case studies and best practices are emerging, which have helped propel market and solution evolution. All signs point to continued acceleration of RPA adoption into 2021, particularly as enterprises value AI’s positive impact on their businesses, driving demand for intelligent automation.
Key Questions Addressed:
- What are the current and expected states of enterprise RPA adoption?
- What are the key vendor and solution attributes enterprises are looking for?
Who Needs This Report?
- RPA vendors
- AI vendors
- Artificial intelligence and machine learning practitioners
- IT leads
- Developers and systems engineers
- Enterprise decision makers
- Shared services teams
Table of Contents
Recommendations for vendors
Recommendations for enterprises
Signs point to continued acceleration
It is still trial and error for many, while first movers pave the way
Best practices are emerging as RPA adoption becomes more widespread
Enterprises value AI’s positive impact on their businesses
Deciding to invest in RPA is a big step; a bigger one is deciding which processes to automate and how to automate them
Process discovery bots are gaining traction as enterprises better understand the ability and limitations of RPA
There is room for all types of automation
Automation provides a layer of resilience for organizations despite operational disruptions
List of Charts, Figures, and Tables
- RPA investment plans for 2020-21
- AI investment plans for 2020-21
- Value propositions of BPM and RPA